ABOUT THE ORGANISATION:
Founded in 2007, by an ambitious entrepreneur, Suresh Goswami, who is the President, laid down the founding stone of Globule IT Solutions with the primary objective of providing holistic customer care solutions to businesses which intend to compete in the omni-changing global marketplace.
Globule IT Solutions has proven relationships with a global network of Clients. Our approach towards call center solution is to help you explore and define the best strategy for your customers and your earnings. Often, outsourcing the call center or customer service is a better alternative for an organization. Globule IT Solutions will help you define your charter, business parameters, key drivers, business model and benchmarks.
In today’s fast paced global economy, companies’ business issues are ever changing,requiring adaptability in order to stay competitive and maintain profitability. Businesses must share information quickly not only within their own organization but also externally up and down the supply chain. Many businesses have a maze of information silos that don’t communicate with each other.And the complexity and cost of maintaining information is ever increasing.
Also in today’s highly competitive, unpredictable and fast-changing marketplace, organizations are challenged with improving productivity and operational efficiency with ever-shrinking budgets. Many executives find that running the enterprise consumes the bulk of their energy. They lack the time and resources to manage non-core, resource-intensive functions properly.
Since our inception we have built a reputation with our clients in delivering services- Offering inbound and outbound call center services including order processing, consumer response, help desk, email management, technical support, lead generation, appointment scheduling, debt collection, market intelligence and product promotion services, faster than expected with a high level of dependency to minimize turnaround times with maximum value and return on investments.
Vision
To seize the opportunities of tomorrow, and create a future that is, Clients “peace-of-mind”, while maintaining a highly efficient and effective sustainable world with each individual having equal opportunity to enjoy its valuable resources in peaceful manner.
Mission
Globule IT Solutions focuses on your company's key criteria establishing a customized strategy that makes sense. We instill "Lifetime Value’s" and efforts to maintain and improve service and quality, parallely maximizing your sales and profit is our focus. We aim to provide quality driven, requirement-oriented, cost-effective and value-added services.We work with competence to build lasting relationships rather than just doing business. We strive to enhance efficiency and effectiveness of our customers' businesses by providing them with most excellent and innovative Information Technology solutions.
Quality Policy
Quality is an ever-extending goal - the better you are, the better you need to be. The management of the quality process is infinite, and marked only by milestones, never by completion! Globule IT Solutions recognizes that, to fulfill our goal of self-evident quality, we need to constantly improve our deliverables to match the increasing expectations of our customers. With standardization being the key to all growth - professional, personal and financial. Globule IT Solutions reviews all its processes periodically and enhances them regularly. Our aim is to provide quantifiable and consistent results through automated processes that have been tested over time.
Our quality policy is to use consistent, repeatable and renewable processes to deliver timely and cost-effective solutions to its clients. We use an effective mix of training programs, testing models to deliver hassel free and efficient solutions.